Frequently Asked Questions

To become a member, you need to register on our platform, complete KYC verification, and pay the joining fee for your chosen package (Standard: R500, Pro: R1,000, Premium: R2,000). Verification typically takes 24-48 hours.

We offer three membership tiers:

• Standard (R500 joining fee): Full participation rights, payout eligibility, digital wallet access, 12-month minimum wait
• Pro (R1,000 joining fee): Priority in payout queue, access to workshops, 9-month minimum wait
• Premium (R2,000 joining fee): Top queue priority, insurance support, premium support, strategic invitations, 6-month minimum wait

All tiers include a R100 monthly administration fee.

Log into your Savings Wallet dashboard to view your current balance, contribution history, and progress toward your goal.

Two missed contributions result in suspension from the payout queue. We recommend setting up automatic payments to avoid disruptions. Repeated default may lead to expulsion.

You can update your payment method in your account settings. Both EFT and card payments are accepted.

You become eligible for the payout queue when you meet BOTH conditions:

1. Reach at least 50% of your policy value (R100,000)
2. Complete the minimum wait time for your package (Premium: 6 months, Pro: 9 months, Standard: 12 months)

Your queue position is visible in your wallet dashboard once you’ve reached 50% of your target and completed the minimum wait time for your package. Queue priority is based on: 1) Package tier (Premium > Pro > Standard), 2) Date eligibility reached, 3) Contribution consistency.

You can choose between:

• Vehicle Benefit: Choose from our selected vehicle options up to R200,000 value. Vehicle title remains with the Association until full R200,000 is paid.
• Cash Benefit: Receive cash equivalent up to your total benefit amount. A 5% penalty applies when choosing cash instead of a vehicle at maturity.

• Standard withdrawal: 5% processing fee for all withdrawals
• Early cash-out: 10% penalty if withdrawing before policy maturity
• Cash instead of vehicle: 5% penalty when choosing cash at maturity
• Voluntary exit: 10% penalty with two months’ notice

We conduct quarterly internal reviews and an annual independent audit by a registered auditing firm. All members receive summary reports.

Policy changes require a two-thirds majority vote at a general meeting, with 30 days’ notice provided to all members. All members have equal voting rights.

All members can access payout history and queue status through their digital wallet dashboard. We maintain an open-book policy for transparency.

We use bank-level encryption, two-factor authentication, and hold member funds in trust accounts separate from operational funds. The Trustee Company (Munhumukapa Holdings Group) manages administration but does not use member funds for company profit.