We’re Here to Help
Have questions about our savings groups? Need assistance with your account? Reach out to our friendly team.
Get In Touch
Contact Information
We’re here to assist you with any questions about our savings groups, your account, or the benefits process.
Email Us
We typically respond within 24 hours
Business Hours
- Monday – Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Support Options
General Inquiries
Questions about how our stokvel works, membership options, or general information.
Response time: Within 24 hours
Member Support
Assistance with contributions, wallet tracking, payout queue, or account issues.
Response time: Within 12 hours
Urgent Matters
For time-sensitive issues related to payments, benefits, or account security.
Response time: Within 4 hours
Common Questions
How do I check my contribution balance?
Log into your Savings Wallet dashboard to view your current balance, contribution history, and progress toward your goal.
What’s my position in the payout queue?
Your queue position is visible in your wallet dashboard once you’ve reached 50% of your target and completed the minimum wait time for your package.
How do I change my payment method?
You can update your payment method in your account settings. Both EFT and card payments are accepted.
What happens if I miss a contribution?
Two missed contributions result in suspension from the payout queue. We recommend setting up automatic payments to avoid disruptions.
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